专利名称：SYSTEM AND METHOD FOR MANAGING
CUSTOMER INTERACTIONS
发明人：Juergen Tolksdorf,Christopher
Connolly,Charlotte Toerck,Merijn teBooij,Herbert Willi Artur Ristock,RobertKassel
申请号：US14588407申请日：20141231
公开号：US20160189164A1公开日：20160630
专利附图：
摘要：A method for managing customer interactions includes: receiving first proximityinformation relating to a proximity between an electronic communication device carriedby a customer and a first proximity device located in a first location of a physicalestablishment associated with a customer contact center; creating an interaction objectincluding data corresponding to the first proximity information; receiving, by theprocessor, second proximity information relating to a proximity between the electroniccommunication device and a second proximity device located in a second location;modifying the interaction object to include data corresponding to the second proximityinformation; storing the interaction object in a first data storage device, wherein data ofcontact center interactions between the customer and resources of the customer contactcenter is also stored; and retrieving the stored data of the interaction object and the dataof contact center interactions for generating an output based on the retrieved data.
申请人：GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
地址：Daly City CA US
国籍：US
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